Assistant Front Office Manager
Royal Tulip Sea Pearl Beach Resort & Spa
Job Summary

Published on: Jan 5th

No. of Vacancies: 0

Job Nature: Full-Time

Experience:  At least 10 years

Age: 27 to 0 year(s)

Job Location: Cox's Bazar

Salary Range: Negotiable

Application Deadline:  Jan 15th, 2017

Job Description / Requirements
  • Directs and controls all Front Office operations to ensure the highest levels of guest satisfaction.
  • Motivates and guides the entire Front Office Team in the execution of their duties to maximize the operational efficiency of the department.
  • To continuously monitor, review, update and revise all departmental hotel standards to ensure that services are kept relevant to guests requirements.
  • To ensure that all colleagues within the Front Office department are fully aware of relevant information concerning the hotel; facilities, promotions, concepts, services as well as local events and public services.
  • To ensure an effective system of room allocation as per guests bookings, requests and availability.
  • To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.
  • To ensure that all guests complaints and queries are handled with the up most discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required.
  • To ensure that telephone systems are maintained and in good working order.
  • To ensure that telephones are answered quickly and efficiently, following company standards.
  • To conduct regular inspections of the hotel, ensuring the safety and security of all guests and colleagues. To report and non-compliances or unusual/suspicious activities to the concerned department.
  • To be fully conversant with the Front Office 'Down Time' procedures and to carry out your role swiftly in the event of a system failure.
  • Ensure Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  • Maintain good communication and working relationships with all hotel departments
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
Educational Requirements
Graduate in Hotel Management
Additional Requirements
  • Age At least 27 year(s)
  • Only males are allowed to apply.
  • The candidate should have good command over English
  • Candidate must have experience in 5 star branded hotels.
  • Knowledge of IDS property Management System
  • Pre -opening and international experience will be an added advantage.
Experience Requirements
  • At least 10 year(s)
  • The applicants should have experience in the following area(s):
    Guest Relation, Front Office
Job Nature
Full-Time
Job Location
Cox's Bazar
Salary Range
Negotiable
Other Benefits
  • As per company policy
Job Source
Apply Instruction
Send your CV to hr@seapearlbd.com . Please send your CV to hr@seapearlbd.com or send the hard copy to: Royal Tulip Sea Pearl Beach Resort & Spa, FR Tower (18th floor), 32, Kemal Ataturk Avenue, Banani, Dhaka-1213

Company Information

Royal Tulip Sea Pearl Beach Resort & Spa
Address : FR Tower (18th floor), 32, Kemal Ataturk Avenue, Banani, Dhaka-1213.
Web : www.seapearlbd.com
Business : Royal Tulip Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar ,Bangladesh ,featuring 493 rooms & suites ,09 Food & Beverage out lets ,10000 sft meeting & event space.

Latest Job

x